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Frequently Asked Questions

General Information

ARE YOUR TREATS 100% AUSTRALIAN MADE?

Our treats are 100% manufactured in Tasmania, except for Crocodile and Emu treats, which are manufactured in Queensland since there are no crocodiles or emus in Tasmania.

WHAT IS THE SHELF LIFE OF YOUR PRODUCT?

Our treats have a shelf life of 2 years, with the best-before date clearly marked on the packaging. We highly recommend consuming the treats within 2 weeks of opening and storing them in a sealed container or bag to maintain freshness.

DO YOUR PRODUCTS CONTAIN ANY ADDITIVES OR PRESERVATIVES?

No, Fureeze Pet Treats are 100% free from any additives, fillers and preservatives.

IS YOUR PRODUCT SUITABLE FOR BOTH CATS AND DOGS?

Yes, 100% of our products are suitable for both cats and dogs. However, our mutton bird product tends to have low palatability for cats, so please consider this when purchasing. All other products are highly palatable and perfect for both cats and dogs

IS FUREEZE PET TREATS RAW?

Our products are technically raw. They are freeze-dried at -30°C, which removes all moisture from the meat while retaining its raw qualities. That’s why we proudly call them Raw Pet Treats That Don’t Spoil.

WHERE CAN I FIND YOUR STOCKISTS?

Search "Fureeze Pet Treats + your country" on Google, you should be able to see all of the businesses that are currently stocking Fureeze.

Orders and Returns

HOW DO I RETURN THE PRODUCT?

We have never received a single refund request in almost 3 years of operation. If your pets don't like Fureeze Pet Treats, simply email us and we will sort something for you.

DO YOU SHIP INTERNATIONALLY?

Unfortunately we don't ship to customers outside of Australia. However we have distributors and retailers in the United States, United Kingdom, China, China SAR, UAE and Canada. Simply Google Fureeze + the country you're in to find the stockists.

HOW FAST SHOULD I EXPECT MY PARCELS TO ARRIVE?

All orders are dispatched from Melbourne. If you're in SA, QLD, NSW, ACT and TAS, please expect your parcel within 1-5 business days. If you're based in NT and WA, please expect your parcel to arrive within 3-10 business days. All orders are dispatched via Australia Post and Sendle.

How Can I Get In Touch?

EMAIL ADDRESS: