Refund policy
100% Money-Back Guarantee
At Fureeze, we want you and your pets to be completely satisfied with your purchase. If your pet does not enjoy our products, you may be eligible to claim under our 100% Money-Back Guarantee.
To request a refund, please email info@fureeze.com.au with your order details and the reason for your request.
Once your refund request has been reviewed and approved, you will not be required to return the products. You may keep them, give them to friends or family with pets, or donate them to a local animal shelter.
We will refund the amount paid for your order, less a 15% deduction from the total order value to cover shipping and administrative costs.
Refunds will be processed to the original payment method within three business days of approval. Processing times may vary depending on your bank or payment provider.
Faulty, Unsafe, or Damaged Products
You may be entitled to a refund, replacement, or exchange if a product:
- Has a significant problem that would have prevented you from purchasing it had you known about the issue;
- Is unsafe;
- Arrives with damaged packaging; or
- Is spoiled or otherwise unfit for consumption.
Nothing in this policy limits or excludes any rights or remedies available to you under the Australian Consumer Law.
For further assistance, please contact info@fureeze.com.au.